HylaFAX Enterprise Support

HylaFAX Enterprise Annual Support and Software Maintenance Plans

To help with your new HylaFAX Enterprise purchase, we offer annual support and software maintenance plans to keep your system current with the latest release of HylaFAX Enterprise and to provide technical assistance during unexpected outages of your mission critical fax infrastructure. Two types of plans are offered to meet your support requirements.

Standard Support and Software Maintenance:

Monday – Friday from 8:30am – 5:30pm EST.

Plan includes unlimited email, phone, and documentation support with a response time within 4 hours. Unlimited software updates and maintenance releases.

Premium Support and Software Maintenance:

24/7/365 days a year.

Plan includes unlimited email, phone, and documentation support with response times within 1 hour. Unlimited software updates and maintenance releases.